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Privacy Policy

As we value transparency in our practices we have provided a detailed Privacy Policy (the “Privacy Policy”) to explain how we gather, use and protect your information. If you have additional questions, please feel free to send us an email at info@greenone.com.hk. By visiting the Web Site, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use our Web Site. This Privacy Policy describes the information, as part of the normal operation of our services; we collect from you and what may happen to that information. By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

1.1   Information Collected or Received

1.1.1   We will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

1.1.2   When performing sales transaction, you may elect to provide a valid email address at registration and choose a username or alias that may represent your identity. Depending on which services you choose to use, we may require additional information, such as billing address, telephone number, and/or a physical mailing address.

1.1.3   We automatically receive and record some information from your browser when you visit the site, such as your IP address, cookies and data [Anything else we collect on the website] about which pages you visit on the site through the use of log files provided by our third-party tracking-utility partners. This information helps us analyse and understand how the Web Site works for members and visitors, and provide a more personalised experience for members and visitors.

1.1.4   We use the information described in this policy to provide and improve our services, for billing and payments, for identification and authentication purposes, to contact members or interested parties, and for general research and aggregate reporting. Refer to the T&C 2.1 , Green One Lab Limited require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our Web Site or services by minors.

1.2   Special Note to Children

Children(persons under the age of 18) are not eligible to use the Web Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use the Web Site in conjunction with and under the supervision of your parents or guardians.

1.3   Choice of How We Use Your Information

1.3.1   For various reasons, Green One Lab Limited may contact you about our services or your activity. Some of these messages are required, other messages are not required, and you can control which optional messages you choose to receive by contacting Green One Lab Limited support via email at info@greenone.com.hk.

1.3.2   If you no longer wish to use the services available on the Web Site or receive service-related messages, you may close your account by notifying Green One Lab Limited support via email at info@greenone.com.hk.

1.4   Our Use of Your Information

1.4.1   We use your personal information to facilitate transaction. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on Green One Lab Limited to: (i) resolve disputes; (ii) troubles hoot problems; (iii) help promote safe trading; (iv) collect fees owed; (v) measure consumer interest in our products and services; (vi) inform you about online and offline offers, products, services, and updates; (vii) customise your experience; (viii) detect and protect us against error, fraud and other criminal activity; and (vix) as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes. We may compare and review your personal information for errors, omissions and for accuracy.

1.4.2   You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyse usage of the Web Site, improve our content and product offerings, and customize the the Web Site’s content, layout, and services. These uses improve the Web Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Web Site.

1.5   Security

1.5.1   The security of your personal information is important to us. Your GREEN ONE LAB account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.

1.5.2   No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

1.6   Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you no longer want us to use your information to provide you services, you may close your GREEN ONE LAB account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

1.7   Privacy Policy Changes

Were serve the right to modify this privacy statement at any time, so please review it periodically.

1.8   Contact Us

If you have questions or suggestions, you can contact GREEN ONE LAB’s support team by sending an email to info@greenone.com.hk.

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